Refund Policy – DIGIUTPAD

Last updated: 10 November 2026

At a glance

Once a product is delivered, we do not give refunds for a change of mind.
If your product is not delivered, a file does not open, or you were charged twice, we will fix it or refund you.
If we cancel a live session, you can choose a new date or a full refund.
For help, contact us within 7 days of purchase with your order details.

1. Scope

This Refund Policy applies to every digital product sold by DIGIUTPAD ("Products"), including eBooks and PDF guides, templates, digital tools or access, online courses, recorded or live sessions and webinars, and personalised digital reports or consultations. It should be read with our Terms and Conditions.

2. General rule

Because Products are delivered electronically and can be accessed immediately, all sales are final once a Product has been delivered or access has been given. Refunds are not available for reasons such as:

You changed your mind after purchasing.
You purchased by mistake or no longer want the Product.
You expected different content from what the Product page describes.
You have already downloaded, opened or accessed the Product.
You found similar information elsewhere.
You missed a live session that took place as scheduled.

3. When we will fix it or refund you

Product not delivered: if payment was successful but you have not received the Product within 24 hours (or within the time stated on the Product page), contact us. If we cannot deliver it, you will get a full refund.
Technical problem: if a download link does not work or a file is damaged or cannot be opened, we will send a working copy or a fresh link. If we cannot fix the problem within 7 days, you will get a full refund.
Duplicate payment: if you were charged more than once for the same order, the extra amount will be refunded.
Product very different from its description: if the Product is materially different from what its Product page described, tell us what is different. We will review it and offer a replacement or a refund.
Live session cancelled by us: you can choose a new date or a full refund. If we only change the time or date, you can ask for a refund if you cannot attend the new time.
Personalised Products: once we have started preparing a personalised report or consultation, it cannot be cancelled. If we do not deliver it within the time stated on the Product page, you will get a full refund.

4. How to ask for help or a refund

Please contact us within 7 days of your purchase and include:

Your order ID or payment reference
The email address and phone number used at checkout
The Product name and a short description of the problem, with screenshots if possible

5. Processing

We aim to reply within 3 working days. Approved refunds are sent to the original payment method within 7–10 working days of approval. Your bank or payment provider may take additional time to show the amount in your account.

6. Payment disputes

If something has gone wrong, please contact us first so we can fix it quickly. If a refund is issued or a chargeback is raised, access to the Product may be removed.

7. Changes to this policy

We may update this policy from time to time. The version shown on this page at the time of your purchase applies to that purchase.

8. Contact

DIGIUTPAD, ASX Retail, House No. 128, Jharkhariya, Nariya Bazar, Jhansi 284002, Uttar Pradesh
Phone: +91 81271 23967
You can also reach us through our Contact page.